Privacy Policy

Last Updated: 14th, September 2026

Gottlich Foods (“Gottlich Foods”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

  • Contact us through our website
  • Place an order or make a purchase
  • Subscribe to our newsletter or updates
  • Make a business or wholesale enquiry
  • Request information about our products
  • Interact with us through our website or other connected services

 

The information we may collect includes:

  • Full name
  • Phone number
  • Email address
  • Delivery or billing address
  • Company or business name
  • Order and transaction details
  • Any other information you choose to provide through our forms or communications

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfil orders
  • Process payments
  • Respond to enquiries and customer requests
  • Provide customer support
  • Communicate with you about your orders
  • Provide information about our products and services
  • Manage wholesale, retail and distribution enquiries
  • Improve our website, products and services
  • Send promotional or marketing communications where you have provided consent
  • Prevent fraud, misuse or unauthorised activity
  • Comply with applicable legal and regulatory requirements

3. Payments

Where online payments are available on our website, payments may be processed through a third-party payment service provider.

Gottlich Foods does not need to store your complete payment card details on our website. Payment information may be collected and processed directly by the relevant payment provider in accordance with its own privacy policy and security practices.

Payment Provider: Paystack

We recommend reviewing the payment provider’s privacy policy before completing a transaction.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may help us:

  • Remember your preferences
  • Keep certain website functions working properly
  • Understand website traffic and usage
  • Improve website performance
  • Provide relevant marketing or analytics where applicable

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.

5. Information Sharing

We do not sell or rent your personal information to third parties.

We may share information with trusted service providers where necessary to operate our website and provide our services. These may include:

  • Payment processors
  • Website hosting providers
  • Delivery or logistics partners
  • Website analytics and technology providers
  • Marketing or communication service providers
  • Professional advisers or service providers

These third parties are expected to handle personal information responsibly and only use it for the purposes for which it was provided or as required by law.

We may also disclose information where required by law, legal proceedings, regulatory authorities, or to protect the rights, property or safety of Gottlich Foods, our customers or others.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business records, resolving disputes and complying with legal obligations.

When personal information is no longer required, we may securely delete or anonymise it.

8. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Request deletion of your personal information where applicable
  • Withdraw consent for certain communications
  • Object to certain uses of your information
  • Request information about how your personal data is being used

To exercise any applicable rights, please contact us using the details provided below.

9. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you information about Gottlich Foods products, promotions, recipes, news and other updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our communications or by contacting us directly.

10. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment providers or other external services.

Gottlich Foods is not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

11. Children’s Privacy

Our website is not specifically directed at children, and we do not knowingly collect personal information from children without appropriate consent where such consent is required by law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions about this Privacy Policy, how we handle your personal information, or wish to exercise an applicable privacy right, please contact us.

Gottlich Foods
Address: Royal City, Amasaman, Accra Ghana
Phone: 0500009906
Email: [email protected]

We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.

© 2026 Gottlich Foods. All Rights Reserved.