Refund & Returns Policy

Last Updated: 14th, September 2026

At Gottlich Foods, we are committed to providing quality food products and ensuring that every customer has a positive experience when purchasing from us.

Because our products are food items, certain conditions apply to returns, exchanges and refunds.

1. Eligible Returns

We may accept returns or replacement requests where:

  • You received the wrong product.
  • You received a product that was damaged before or during delivery.
  • The product received is defective or has a packaging issue.
  • The product received is different from what was ordered.
  • There is a confirmed issue with the quality of the product.

For food-safety reasons, opened, used or partially consumed food products generally cannot be returned unless the product has been confirmed to have a quality or safety issue.

2. Damaged or Incorrect Orders

Please inspect your order when it is delivered.

If your order arrives damaged, incomplete or contains the wrong product, please contact us as soon as possible.

When reporting an issue, we may request:

  • Your order number
  • Your name and contact details
  • Details of the issue
  • Photos of the product and packaging where applicable

This information helps us investigate and resolve the issue quickly.

3. Refunds

If your refund request is approved, we will confirm the refund amount and the method through which the refund will be processed.

Refunds may be issued to the original payment method where possible.

The time required for a refund to appear in your account may depend on your bank or payment service provider.

4. Replacements

Where appropriate, Gottlich Foods may offer a replacement instead of a refund.

A replacement may be provided when:

  • The wrong product was delivered.
  • The product arrived damaged.
  • The product has been confirmed to have a quality issue.

Replacement products will be subject to availability.

5. Non-Returnable Items

For health, hygiene and food-safety reasons, we generally do not accept returns for:

  • Products that have been opened
  • Products that have been used or partially consumed
  • Products damaged after delivery due to improper storage or handling
  • Products returned without prior approval
  • Products where the return is based solely on a change of mind

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have already been processed, dispatched or delivered may not be eligible for cancellation.

If an eligible cancellation is approved, any applicable refund will be processed using the available refund method.

7. Reporting a Problem

If you have received a product that you believe is damaged, incorrect or unsuitable, please contact us promptly.

Phone: 0500009906
Email: [email protected]

Please include your order details and a description of the issue so that our team can assist you.

8. Refund Processing

Once we receive and review your request, we will notify you whether your refund or replacement has been approved.

Approved refunds will be processed within 5 business days, subject to the processing time of the relevant payment provider or financial institution.

9. Changes to This Policy

Gottlich Foods reserves the right to update this Refund & Returns Policy from time to time.

Any changes will be posted on this page with the updated “Last Updated” date.

10. Contact Us

If you have any questions about our Refund & Returns Policy, please contact us:

Gottlich Foods
Address: Royal City, Amasaman, Accra Ghana
Phone: 0500009906
Email: [email protected]

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